Enigma Escape is the largest and most prestigious escape room in Toulouse and the Occitanie region, consistently ranked at the top and awarded every year for the past 10 years.
The goal: complete a mission in under 60 minutes, in teams of 2 to 6 players, up to 60 participants across several rooms. Solve puzzles using logic, reasoning, and teamwork.
Secret doors, hidden rooms, surprises: enjoy an immersive adventure in spectacular settings—among the most beautiful in Europe, all under the attentive supervision of a game master.
Family, friends, colleagues, beginners or enthusiasts, adults or children: the experience is accessible to everyone.
Play as a team and enjoy an unforgettable moment at the best escape room in Toulouse.
Discover 12 unique escape rooms across 1500 m²,
spread over three different venues in Toulouse,
but always with the same goal:
complete your mission in under 60 minutes.
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Very few people have entered the manor of Alexander Black, but rumors say it's as eccentric as the man himself: chaotic, surreal, filled with odd objects and hidden secrets. This brilliant scientist has vanished for months. Why has his butler invited you into such a strange place? An incredible adventure awaits.
Location: 34 rue Bayard
The food was awful and the service was cold… so you left a brutal 1-star review on EatAdvisor. Big mistake. Chef Magien found out, and he’s furious. Now he's trapped you in his kitchen for revenge.
Location: 34 rue Bayard
A deadly virus has turned nearly the entire population into zombies. After weeks on the run, your survivor group finds the home of Professor Peletier, rumored to have discovered a cure before vanishing. But just as hope returns… you get bitten. Time is running out.
Location: 34 rue Bayard 
After losing big in a poker game, you’re deep in debt and out of options. The plan: rob a Crédit Républicain bank branch. Problem is… it’s your first time. Don’t count on experience.
Location: 43 avenue de la Gloire
Deep in the Yucatán jungle lies an ancient temple said to protect a legendary artifact. Archaeologists explored it but found nothing—just clues. It’s now your turn to go further.
Location: 43 avenue de la Gloire
You’ve tracked down the house of a maniac behind several child disappearances. But once inside, everything goes wrong: you’re caught… and locked up. This may well become your final residence.
Location: 43 avenue de la Gloire
A one-of-a-kind multi-universe escape room where multiple themes blend into one thrilling experience. Choose the BLUE or RED path—or both in duel mode with up to 12 players (6 vs 6). Expect the unexpected.
Location: 43 avenue de la Gloire
A massive indoor adventure zone combining escape game, immersive exploration, and thriller elements in a retro-futuristic Asian-inspired city. Four different missions for 3 to 6 players each.
Location: 201 route de Launaguet
ENIGMA ESCAPE is a live-action escape room concept operated by NEO-ARCADIA SARL, a company registered with the Toulouse Trade and Companies Register under number 507 893 162, with APE code 9329Z.
Head office address: 34 rue Bayard BP 51329, 31013 Toulouse Cedex 6, France.
Phone: +33 5 32 32 52 91 / Email: contact@enigmaescape.fr
Subject to French VAT at 10% (standard scheme, tax payable upon receipt) under number FR0650789316200010. Only service sales are offered.
These terms and conditions apply to any booking contract entered into from the time the reservation is confirmed between NEO-ARCADIA SARL (trading as “ENIGMA ESCAPE”) and the PLAYERS of the escape room, whether they made the reservation themselves or are part of a group reserved by someone else, hereafter referred to as the “BUYER”. These terms apply regardless of the booking method — whether through the ENIGMA ESCAPE website (hereafter “WEBSITE”) or with ENIGMA ESCAPE staff. The game space is referred to as the “ROOM” and the service contract as the “CONTRACT”. The booked game session is referred to as the “RESERVATION”.
ENIGMA ESCAPE reserves the right to modify these terms and the content of its WEBSITES (www.enigmaescape.fr, www.enigmacity.fr, www.escapegame.show, www.enigmahunter.fr) at its sole discretion at any time and without notice. These terms are available on the WEBSITE and upon request at any ENIGMA ESCAPE reception desk.
The contract binds all PLAYERS, who unconditionally accept these terms and conditions. The BUYER is responsible for ensuring all PLAYERS, including minors, have read and accepted these terms and obligations.
ARTICLE 3. NO RIGHT OF WITHDRAWALIn accordance with Directive 2011/83/EU on consumer rights, the BUYER cannot exercise a right of withdrawal for remote bookings of leisure services scheduled on a specific date. As such, no cancellations or refunds are permitted for bookings under these terms. This also applies to all PLAYERS.
ARTICLE 4. GIFT CARD WITHDRAWAL POLICYFor gift cards, in accordance with Article L.121-21 of the French Consumer Code, the BUYER has 14 days from the receipt of the gift card to exercise a right of withdrawal without justification or penalty. The BUYER must notify ENIGMA ESCAPE by email at contact@enigmaescape.fr or via any clear written request. No return is required for electronic gift cards; a refund will be issued within 14 days after the request.
ARTICLE 5. BOOKING MODIFICATIONBookings can only be changed by email from the BUYER to contact@enigmaescape.fr up to 3 days before the session date, subject to availability. No changes are accepted by phone. Changes are not possible within 3 days of the session, unless the BUYER purchased the cancellation option (see Article 17).
ARTICLE 6. ARRIVAL, DELAYS, EXTRA OR MISSING PARTICIPANTSArrival time is listed in the booking confirmation email. Early arrivals may not be admitted. For delays over 15 minutes, 10 minutes will be deducted from your game time. Delays of 30 minutes or more may result in refusal of entry without refund.
No refund is offered if fewer PLAYERS attend than booked. If more PLAYERS attend, the difference must be paid before the session, up to a maximum of 6 PLAYERS per ROOM.
If some PLAYERS are late and the session starts without them, late arrivals may not join the session and no refunds will be given.
ENIGMA ESCAPE operates three locations in Toulouse: 34 rue Bayard, 43 avenue de la Gloire, and 201 route de Launaguet ("Enigma City"). PLAYERS must verify the address of their booking via the WEBSITE and confirmation emails. ENIGMA ESCAPE does not provide transport in case of confusion about the address. Any resulting delay is subject to Article 6.
ARTICLE 8. ROOM USEEach RESERVATION allows PLAYERS to use the ROOM for up to 60 minutes. The session may end earlier if the group finishes before the time is up, without refund.
Admission requires a confirmation email or valid ID. PLAYERS must treat the ROOM and its contents (decor, furniture, etc.) respectfully. Any damage caused by negligence or intentional misuse will be billed.
Disruptive or dangerous behavior (including intoxication, violence, or harassment) may result in denied entry without refund.
Recording devices (e.g., phones, GoPros) are strictly prohibited. Sharing game content is also prohibited.
Children under 9 are not permitted in "Amateur Robbers", "Alexander's Curious Mansion", "The Lost Temple", or "The Show". Minors under 15 must be accompanied by two adults; those aged 15+ do not require supervision. Proof of age may be requested.
Rooms "Magien's Kitchen"" and all "Enigma City" missions are prohibited for children under 12. "The Last Abode" and "Oh No! Zombies" are strictly for ages 16 and up.
Violating these rules will result in denied access without refund.
Prices per person (for 3 to 6 players): €29 incl. tax at Bayard and Gloire, €32 incl. tax at Enigma City.
Price for 2 players: €43.50 incl. tax at Bayard and Gloire, €48 incl. tax at Enigma City.
Prices are shown in the quote provided via email, based on rooms (2–6 players): €145 incl. tax per room, or €160 per mission at Enigma City. A €20 (excl. tax) fee applies for supplier documentation.
ARTICLE 11. BOOKINGS INDIVIDUAL BOOKINGSFull payment is required at the time of booking, made online via enigmaescape.fr, enigmacity.fr, or escapegame.show. A confirmation email finalizes the booking.
Bookings made by ENIGMA ESCAPE staff on behalf of the BUYER do not incur liability. Only card payments are accepted online.
On-site payments are possible in cash or card.
The site is available in French and English. In the event of a dispute, only the French version applies. Bookings may not be resold or transferred.
Available Monday to Friday only. Booking is confirmed upon quote signature. Once confirmed, bookings cannot be cancelled or changed.
Full payment is due by the day of the event. No deferred payments. Payment must be made in one transaction — no individual payments.
In the event of a no-show, the invoice will be sent to the company with 30-day terms and 12% late fees + €40 penalty per french law D.441-5.
ENIGMA ESCAPE respects your privacy. All collected data is processed by Neo-Arcadia and stored securely. Data is required for service delivery.
You may request access, correction, or deletion of your data by emailing contact@enigmaescape.fr.
You may register for the free anti-telemarketing service BLOCTEL: www.bloctel.gouv.fr.
PLAYERS must comply with all safety instructions. Smoking is strictly prohibited. Dangerous items (flammables, corrosives, etc.) are not allowed in the venue or ROOM.
ARTICLE 14. PHOTOS AND CAMERASPhotos may be taken before or after the session and used for ENIGMA ESCAPE’s digital platforms. Surveillance is used during the session for game assistance only and is not recorded.
ARTICLE 15. PARKING AT ENIGMA CITYParking at Enigma City is not monitored. Lock your vehicle and do not leave valuables inside. ENIGMA ESCAPE is not responsible for theft, damage, or weather-related incidents.
ARTICLE 16. MEDIATIONPer Article L.152-1 of the French Consumer Code, you may contact the CM2C mediation service via www.cm2c.net or by post (12 rue Saint Jean, 75017 Paris). Mediation is not applicable to professional disputes.
EU DISPUTE RESOLUTION PLATFORMYou can also file a complaint via the European Online Dispute Resolution platform using the following email for the business: enigmaescape@neo-arcadia.com.
Click here to access the ODR platform
A €2 cancellation option is available at booking (cannot be added after payment). If selected, the BUYER may cancel up to 5 hours before the session and receive a one-year credit via email. Requests must be made by email. No refunds.
ARTICLE 18. JURISDICTIONThese terms and any associated contract are governed by French law. Any disputes fall under the exclusive jurisdiction of French courts.
