Enigma Escape
Premium escape room complex in Toulouse

The missions can be played by 2 to 6 players (and up to 7 for “Amateur Robbers”).

For the best experience, we recommend teams of 3 to 5 players.

You can play as a pair in all our missions, although it is more difficult.

In our 5 rooms on “avenue de la Gloire” (“The Lost Temple”, “Amateur Robbers”, “The Last Abode” and “The Show Escape”), we offer a special price of €35 per player for teams of 2.

However, in the “rue Bayard” rooms and at “Enigma City”, the price is the same for 2 or 3 players: you can therefore play as a pair by paying the price for 3 players.

The room is entirely private: no other group will be added to your session.

For more than 6 participants, we recommend booking several rooms or missions at the same time and at the same address.

If you really want up to 7 people in a single room, you can book “Amateur Robbers” for 7 players.

This is only possible for this mission and never for the others.

Please note that the game experience is less enjoyable in this configuration (let all participants know).

You can add players to your group up to the day itself, within the limit of 6 participants per group (7 for “Amateur Robbers”).

On site: you will be asked to pay a supplement according to the prices shown on the website (for cash payments, please bring the exact amount).

Online: a “View/Modify booking” link in your confirmation email lets you change the booking yourself.

The two tracks of “The Show Escape” let two teams compete with up to 12 participants (6 vs 6), thanks to a scoring system.

The red and blue tracks are different but equally difficult.

For Duel mode, select “The Show Duel – Rouge & Bleu” when booking: both tracks will be reserved at the same time.

We recommend forming your teams before you arrive.

Each track can also be played on its own.

Our missions are family-friendly, and any time spent in the dark is brief.

Some effects may frighten young children.

The success rate depends on the mission. The best times are around 20 minutes before the end.

No mission is easy.

No puzzle requires general knowledge. Logic, reasoning and teamwork are your best weapons.

No, you can play them in any order.

The missions “The Last Abode” and “Oh No! Zombies” are strictly forbidden to under-16s.

“Enigma City” and “Magien’s” are not accessible to under-12s.

For the other missions, children are accepted from the age of 8, provided they are accompanied by one or two adults depending on the room.

If these conditions are not met, children will not be able to take part or stay on our premises alone. No refund will be given.

No physical skills are required.

However, some missions are in a basement that can only be reached by stairs.

Some stages may involve narrow passages or require you to move crouching or on your knees.

Accessibility depends on the type of disability (hearing, visual…), any mobility difficulties and the size of any wheelchair.

Please email us before booking.

The missions “The Last Abode”, “Disparitions” and “Alexander’s Curious Mansion” are not recommended for pregnant women.

The other missions are accessible to them, but may require going up or down steps, or bending down.

Feel free to ask for advice by phone or by email.

A video surveillance system keeps an eye on your safety at all times.

You can leave the game at any time within seconds.

The missions are spacious enough, except “The Last Abode”, which may be a problem for very claustrophobic people.

All our venues are less than a 10-minute walk from a metro station.

If you come by car, only “Enigma City” has a private car park.

For our venues on “avenue de la Gloire” and “rue Bayard”, we recommend the nearby underground car parks.

Allow 1 hr 30 on site. A game lasts about 1 hour, plus 15 minutes for the welcome and briefing, and 15 minutes of debriefing at the end.

Please arrive on time: sessions follow one another, so we cannot welcome you early or move your session.

Groups follow one another at regular intervals, so if you are late, time may be taken off your game so as not to affect the following sessions.

Please let us know if you are running slightly late.

Beyond 30 minutes, we will no longer be able to welcome you and the game will be cancelled without refund.

Yes, all our missions are air-conditioned.

Bookings are non-refundable.

To make a change, click “View/Modify booking” in your confirmation email.

No changes are possible less than a week before the session: the link will then be inactive.

We offer a cancellation option that lets you change or postpone your booking up to 12 hours before the session, for €2 per participant. It is offered when you book.

Online payment by bank card (Apple Pay, Google Pay, Visa, Mastercard, American Express), via PayPal, or, without a card, by instant bank transfer.

Payment on site in cash or with ANCV Chèques-Vacances.

Cheques are not accepted.

To use Chèque-Vacances Connect, send an email to enigmaescape@neo-arcadia.com stating the amount you wish to use.

You will then be able to book online.

Our online booking platform does not accept paper Chèques-Vacances.

Book and pay by bank card, then hand over your Chèques-Vacances on the day of your visit: we will immediately refund the card used.

No change can be given with Chèques-Vacances.