Enigma Escape is the largest and most prestigious escape room in Toulouse and the Occitanie region, consistently ranked at the top and awarded every year for the past 10 years.
The goal: complete a mission in under 60 minutes, in teams of 2 to 6 players, up to 60 participants across several rooms. Solve puzzles using logic, reasoning, and teamwork.
Secret doors, hidden rooms, surprises: enjoy an immersive adventure in spectacular settings—among the most beautiful in Europe, all under the attentive supervision of a game master.
Family, friends, colleagues, beginners or enthusiasts, adults or children: the experience is accessible to everyone.
Play as a team and enjoy an unforgettable moment at the best escape room in Toulouse.
Discover 12 unique escape rooms across 1500 m²,
spread over three different venues in Toulouse,
but always with the same goal:
complete your mission in under 60 minutes.
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Very few people have entered the manor of Alexander Black, but rumors say it's as eccentric as the man himself: chaotic, surreal, filled with odd objects and hidden secrets. This brilliant scientist has vanished for months. Why has his butler invited you into such a strange place? An incredible adventure awaits.
Location: 34 rue Bayard
The food was awful and the service was cold… so you left a brutal 1-star review on EatAdvisor. Big mistake. Chef Magien found out, and he’s furious. Now he's trapped you in his kitchen for revenge.
Location: 34 rue Bayard
A deadly virus has turned nearly the entire population into zombies. After weeks on the run, your survivor group finds the home of Professor Peletier, rumored to have discovered a cure before vanishing. But just as hope returns… you get bitten. Time is running out.
Location: 34 rue Bayard 
After losing big in a poker game, you’re deep in debt and out of options. The plan: rob a Crédit Républicain bank branch. Problem is… it’s your first time. Don’t count on experience.
Location: 43 avenue de la Gloire
Deep in the Yucatán jungle lies an ancient temple said to protect a legendary artifact. Archaeologists explored it but found nothing—just clues. It’s now your turn to go further.
Location: 43 avenue de la Gloire
You’ve tracked down the house of a maniac behind several child disappearances. But once inside, everything goes wrong: you’re caught… and locked up. This may well become your final residence.
Location: 43 avenue de la Gloire
A one-of-a-kind multi-universe escape room where multiple themes blend into one thrilling experience. Choose the BLUE or RED path—or both in duel mode with up to 12 players (6 vs 6). Expect the unexpected.
Location: 43 avenue de la Gloire
A massive indoor adventure zone combining escape room, immersive exploration, and thriller elements in a retro-futuristic Asian-inspired city. Four different missions for 3 to 6 players each.
Location: 201 route de Launaguet
ENIGMA ESCAPE is a live escape room operated by NEO-ARCADIA SARL, registered with the Toulouse Trade and Companies Register (RCS) under number 507 893 162, APE code 9329Z.
Head office: 34 rue Bayard, BP 51329, 31013 Toulouse Cedex 6, France
Tel.: +33 (0)5.32.32.52.91 / E-mail: enigmaescape@neo-arcadia.com
Subject to VAT at 10%, VAT ID: FR0650789316200010.
Provision of services only.
These General Terms and Conditions (GTC) apply to any contract for the provision of a game room between NEO-ARCADIA (trading as “ENIGMA ESCAPE”) and the players (hereafter “PARTICIPANTS”), whether they booked directly or are part of a team whose booking was made by a third party (hereafter “the PURCHASER”). They apply regardless of the booking method (website, phone, or on-site).
The game area is referred to as the “ROOM,” the agreement as the “CONTRACT,” and the booked slot as the “BOOKING.” ENIGMA ESCAPE reserves the right to amend these GTC and the content of its websites (www.enigmaescape.fr, www.enigmacity.fr, www.escapegame.show, www.enigmahunter.fr) at any time without prior notice. The applicable GTC are available on the website and at reception.
ARTICLE 2. CUSTOMER COMMITMENT AND RESPONSIBILITYThe CONTRACT binds all PARTICIPANTS, who accept these GTC without reservation. The PURCHASER is responsible for ensuring that all PARTICIPANTS, including minors, are aware of and accept them.
ARTICLE 3. NO RIGHT OF WITHDRAWALIn accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal does not apply to leisure activities scheduled for a specific date or period. All BOOKINGS are therefore final and non-refundable, for both the PURCHASER and the PARTICIPANTS.
ARTICLE 4. GIFT VOUCHERSGift vouchers are valid for 12 months from the date of purchase. For online sales, the PURCHASER has a 14-day statutory withdrawal period starting from receipt of the voucher, with no justification or fees required. Requests must be sent by e-mail to enigmaescape@neo-arcadia.com. Refunds will be processed within 14 days of receipt of the request.
ARTICLE 5. BOOKING CHANGESA BOOKING may be rescheduled to another date and/or another room only upon written request (by e-mail to enigmaescape@neo-arcadia.com) no later than 3 days before the scheduled date, subject to availability. No changes will be accepted by phone or within 3 days before the activity, unless the cancellation option has been purchased (see Article 17).
ARTICLE 6. DELAYS AND VARIATION IN PLAYER NUMBERSThe arrival time is specified in the confirmation e-mail. Early arrivals may not be accommodated. In case of a delay of more than 15 minutes, 10 minutes of playtime will be deducted. After 30 minutes, ENIGMA ESCAPE may refuse entry, with no refund or rescheduling.
If fewer PARTICIPANTS attend than booked, no discount or refund will be granted. If more PARTICIPANTS attend, the difference must be paid before the session begins, up to a maximum of 6 players per ROOM. Late PARTICIPANTS may not join a session already in progress.
ARTICLE 7. ADDRESSESENIGMA ESCAPE operates three venues: “34 rue Bayard”, “43 avenue de la Gloire” and “Enigma City” at 201 route de Launaguet. It is the PURCHASER’s responsibility to check the correct address of the BOOKING. In case of error, PARTICIPANTS must reach the correct venue at their own expense. Any delay will be handled according to Article 6.
ARTICLE 8. USE OF THE ROOMThe maximum duration of a GAME SESSION is 60 minutes. It may end earlier if the team completes the adventure, without refund. Entry is subject to presentation of the confirmation e-mail or an ID matching the PURCHASER’s name.
PARTICIPANTS must treat the ROOM and its equipment with care. Any deliberate damage or misuse will be charged. ENIGMA ESCAPE reserves the right to refuse entry or stop a SESSION if a PARTICIPANT is under the influence of alcohol, drugs, or behaves in a disrespectful or dangerous manner, without refund. The use of any recording devices (cameras, phones, GoPro, etc.) is strictly prohibited.
ARTICLE 9. MINIMUM AGEEntry is prohibited for children under 9 years old in the rooms “Braqueurs Amateurs”, “L’étrange Manoir Alexander”, “Le Temple Perdu” and “The Show”. Minors under 15 must be accompanied by at least one adult. “Chez Magien” and all “Enigma City” missions are prohibited for children under 12. “Dernière Demeure” and “Oh No! Zombies” are prohibited for those under 16.
Age restrictions are strictly enforced. Failure to comply will result in refusal of entry with no refund or compensation.
ARTICLE 10. PRICINGTeams of 3 to 6 players: €27 (incl. VAT) per person at “43 avenue de la Gloire”; €29 at “34 rue Bayard”; €35 at “Enigma City”.
Teams of 2 players: €35 (incl. VAT) per person at “43 avenue de la Gloire”; €43.50 at “34 rue Bayard”; €52.50 at “Enigma City”.
Special “Full Experience” mission at “Enigma City”: €99 (incl. VAT) per person (teams of 4 or 5).
Corporate
€145 (incl. VAT) per room (excluding Enigma City).
€160 (incl. VAT) per mission at Enigma City.
Special “Mega Mission” at Enigma City: €35 (excl. VAT) per participant (25 to 60 players).
An administrative fee of €20 (excl. VAT) applies if specific administrative documents are requested.
All prices are in euros and include French VAT unless otherwise stated. Prices are subject to change at any time. Only the prices confirmed at the time of BOOKING are binding.
ARTICLE 11. BOOKINGSFull payment is required online (by credit card or instant transfer via Mollie). The booking becomes final upon receipt of the confirmation e-mail. Bookings are nominative and cannot be resold or used for commercial purposes. On-site, payments are accepted in cash or by credit card.
CorporateBookings are made on quotation (by professional e-mail). A signed quotation is binding and cannot be cancelled. Payment is due no later than the day of the activity (single payment, no individual payments). In case of no-show, the invoice will remain payable within 30 days, with statutory late penalties pursuant to Article L441-10 of the French Commercial Code (12% + €40 fixed fee).
ARTICLE 12. PERSONAL DATAIn compliance with GDPR, personal data collected (name, e-mail, phone, address) are required to manage bookings. They are stored for 3 years after the last commercial interaction and only shared with contracted service providers. Data is hosted on servers within the European Union and is not transferred outside the EU. You may exercise your rights (access, rectification, deletion, objection, portability) by e-mail at enigmaescape@neo-arcadia.com or via the CNIL (French data protection authority). You may also register on the Bloctel list to refuse telemarketing (www.bloctel.gouv.fr, service specific to France).
ARTICLE 13. SAFETYPARTICIPANTS must follow all safety instructions given by staff. It is strictly forbidden to bring into the premises any explosive, flammable, toxic, or dangerous substances. Smoking is also prohibited.
ARTICLE 14. PHOTOS AND VIDEOSTeam photos may be taken before or after the SESSION and used on ENIGMA ESCAPE’s digital platforms (website, social media). PARTICIPANTS may object to the use of their image by simply stating so at the time of the photo. ENIGMA ESCAPE is not responsible for images shared by PARTICIPANTS themselves. Rooms are equipped with video surveillance systems used solely to monitor the game, with no recording.
ARTICLE 15. PARKINGThe parking lot at “Enigma City” (201 route de Launaguet) is not supervised. ENIGMA ESCAPE accepts no responsibility in case of theft, damage, or harm caused by third parties or force majeure (weather, fire, etc.). Animals must not be left inside vehicles.
ARTICLE 16. MEDIATIONIn accordance with Article L. 612-1 of the French Consumer Code, you may use the mediator CM2C free of charge (www.cm2c.net, cm2c@cm2c.net, 12 rue Saint-Jean, 75017 Paris). The European Online Dispute Resolution platform is also accessible via this link. These mediation services are specific to France.
ARTICLE 17. CANCELLATION OPTIONA cancellation option can be purchased when booking for €2 (incl. VAT). It allows you to receive a credit note valid for 1 year in case of cancellation by the PURCHASER at least 5 hours before the session. This credit is valid only for the initial booking and cannot be combined. After this deadline, no refund or credit will be issued.
ARTICLE 18. FORCE MAJEUREENIGMA ESCAPE cannot be held liable if performance of the contract is delayed or prevented due to force majeure, including fire, flood, strike, power outage, terrorist attack, administrative decision, or any other unforeseeable, irresistible, and external event.
ARTICLE 19. LIABILITY AND INSURANCE OF PARTICIPANTSEach PARTICIPANT plays under their own responsibility and declares that they are covered by civil liability insurance. ENIGMA ESCAPE is covered by public liability insurance for damages that may occur in the normal course of the activity. ENIGMA ESCAPE declines all responsibility for accidents resulting from non-compliance with instructions.
ARTICLE 20. PERSONAL BELONGINGSENIGMA ESCAPE is not responsible for loss, theft, or damage to PARTICIPANTS’ personal belongings, whether left in its premises or in the lockers provided.
ARTICLE 21. SEVERABILITYIf any provision of these GTC is declared invalid, the remaining provisions shall remain fully enforceable.
ARTICLE 22. WAIVERThe fact that ENIGMA ESCAPE does not strictly enforce any clause of these GTC shall not be interpreted as a waiver of its right to enforce it at a later date.
ARTICLE 23. GOVERNING LAW AND JURISDICTIONThese GTC are governed exclusively by French law. Any dispute shall fall under the exclusive jurisdiction of the courts of Toulouse, France.
