F.A.Q.
Frequently Asked Questions

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Number of players
Our rooms are designed and optimized for teams of 3 to 5 players. We do accept groups of 6 participants in the same room, but the experience will not be as good quality as with 3, 4 or 5 participants, please note.
You can book for 3, 4 or 5 people and present yourself with one or two extra people within the limit of 6 people per room. In this case, a supplement corresponding to the rate displayed on the site will be requested upon arrival.

We are more than 6, what can we do?
Our rooms are not playable for groups of more than 6 people. It is absolutely not possible to play with more than 6 participants in the same room, please do not ask us.
If you are between 7 and 12 participants, simply book 2 rooms at the same address and on the same time slot, for example The Show in Duel format. If you are more than 12, just book more rooms.
We have two different locations in Toulouse, make sure you know where the rooms are located.

Play as a pair
The game becomes more difficult but all of our rooms are perfectly playable with two people. However, our rates start for groups of at least 3 participants (87 euros for a team). It is therefore possible to come and play as a pair but pay for 3.

Play in duel mode up to 6 against 6?
The duel mode consists of competing in two teams on the same theme and at the same time slot.
The only room that allows you to play in duel mode, and up to 12 participants (6 against 6) is the "The Show" room. The two courses are not the same but are perfectly balanced with each other and with a scoring system to be able to compete.

Hours and duration
The experience within the room lasts about 1 hour and 30 minutes, or 1 hour of play. 15 minutes of welcome and presentation and 15 minutes of debriefing upon exit.
Please come on time, not early or late.

What happens if we are late?
Groups succeed each other at regular intervals. The game starts exactly on time, so a delay can disrupt the game experience or even prevent it from taking place.

Minimum age
"Last Abode" and "Oh No! Zombies" rooms are strictly forbidden for those under 16 years old.
For all other rooms, children from 9 years old (12 years old for "Magien's") only accompanied by at least two adults, or from 15 years old without accompaniment. Children younger than this would not have fun, and therefore neither would you.

Cancellation due to Covid or close contact
At the time of booking, you have the option to take out a cancellation insurance for Covid or close contact, at a cost of 2 euros per participant. In the event of close contact or Covid case of a participant and upon submission of proof by email, the booking is cancelled in exchange for a voucher valid for one year.
In the absence of insurance, if we are notified less than 5 days in advance, cancellation is not possible.

Are the rooms air-conditioned?
All our rooms are air-conditioned.

Are there physical challenges in the game?
There is no need for strength or physical endurance for the games. Only some manual agility is required.

Is it scary? Are we in the dark?
With the exception of the "Last Abode" room, all of our rooms are family-friendly. This is not a haunted house, it is an escape room game. There are no actors to scare you and you are not in the dark.
The "Oh No Zombies" room has some stressful moments but is not really scary.
The "Alexander's Curious Mansion" room has a brief passage in the dark.
The "Last Abode" room has passages that may be disturbing to the most sensitive individuals. It is the only somewhat anxiety-inducing room among all of our rooms, but there are no actors and no physical contact, we promise.

What are the success rates? Is it too easy or too hard?
Our rooms are considered to be relatively difficult. The success rate ranges from 30% to 65% depending on the difficulty of the room. The records are around 20 minutes before the end of the game by very experienced teams.
Our game masters send clues on the control screen if you get stuck on a puzzle for too long, in order to maintain a high pace of play throughout the game.

Is the Lost Temple really difficult?
Yes, it is. Everyone can have fun but only experienced teams will emerge victorious.

Does the game require a particular culture?
No puzzles in the rooms require general knowledge. Logic, reflexion and a cohesive team are the best weapons to succeed.

Accessibility
The game is accessible to players with hearing and visual impairments (with the exception of Chez Magien, which is not accessible to people with hearing impairments). Some small object manipulations and auditory and visual clues are involved in the game, so we recommend including at least one team member without a physical handicap. Only the "Dernière Demeure" and "Braqueurs amateurs" rooms are accessible to people in wheelchairs. Contact us by email for more information on accessibility.

Pregnant women
The "Last Abode" and "Alexander's Curious Mansion" rooms are not recommended for pregnant women due to their configuration. All of our other rooms are accessible to pregnant women.

I am claustrophobic, can I come play?
A video surveillance system allows us to ensure your safety throughout the game. You can exit the game at any time within a few seconds. People with claustrophobia have never had any problems, the rooms are large enough not to feel uncomfortable, so you can come play, with the exception of the "Dernière Demeure" room which may be a problem for very claustrophobic people.

Can reservations be modified or cancelled?
Reservations are non-refundable. If you wish to reschedule your session, please click on the "View/modify reservation" link in your confirmation email. No changes can be made within 5 days of the scheduled date.

Payment type
Payment is made at the time of reservation online, by credit card: Apple Pay, Visa, Mastercard, PostePay and American Express. You can also come and see us directly for payment by cash.

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